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Cookie Policy
Effective date: 7 August 2026
This Cookie Policy explains how Potters Interiors Ltd (“Potters Interiors”, “we”, “us” or “our”) uses cookies and similar technologies on www.pottersinteriors.co.uk.
Our website is hosted using Wix. We use it to provide information about our services and help customers contact us about appointments and home-improvement projects. We do not sell personal information or use information collected through the website for unrelated purposes.
1. What are cookies?
Cookies are small files placed on your computer, smartphone, tablet or other device when you visit a website. They can help a website operate securely, remember preferences and provide information about how it is working. Similar technologies, including local storage, scripts and tracking pixels, may perform comparable functions.
2. How we use cookies
Essential cookies are required for the website to operate securely and correctly. They may support website security, fraud prevention, stable connections, traffic balancing, privacy choices, page display and forms. These technologies cannot normally be disabled through our cookie controls because the website may not operate correctly without them.
Analytics and performance technologies
We may use limited website statistics to understand visitor numbers, page views, how visitors reach the website, website performance and technical errors. We only use this information to understand and improve the website, not to create detailed profiles or make decisions about individual visitors.
Where analytics qualifies for an exception under UK law, we provide clear information and a simple way to object. Where an exception does not apply, it will only be used after consent.
Functional Technologies
Some features may remember a choice or provide requested functionality, such as accessibility settings, maps, videos or interactive content. Where these technologies are not essential or exempt, they will only be enabled with consent.
Advertising cookies
Potters Interiors does not currently use cookies to sell personal information, create advertising profiles or display personalised advertising. If this changes, this policy and our cookie controls will be updated first.
3. Information processed
Depending on the technology, limited technical information may include an IP address, browser and device type, approximate location derived from an IP address, pages viewed, visit times, referring website, website interactions and security information. We do not use cookies to obtain sensitive information about visitors.
4. Customer enquiries and appointments
Information provided when contacting us is not collected through cookies alone. If you make an enquiry or arrange an appointment, we may receive your name, telephone number, email address, property address and project details.
We only use this information to respond, arrange appointments, prepare designs and quotations, supply products, complete work, provide customer service, maintain appropriate records and comply with legal obligations. We do not sell it or intentionally disclose it for unrelated marketing.
5. Service providers
Wix hosts our website. Wix may process limited technical information and place essential cookies to provide, secure and maintain the website. Carefully selected providers may also support website hosting, email, IT, appointment administration and performance. They may process limited information on our behalf but are not permitted by us to use it for unrelated purposes.
More information is available on the Wix Cookie Information page
6. Managing your choices
You can use the cookie settings displayed on our website to accept, reject or manage non-essential technologies and can reopen those settings to change your preferences. You can also control or delete cookies through your browser. Disabling essential cookies may prevent parts of the website from working correctly.
7. How long cookies remain
Some cookies are deleted when you close your browser. Others remain for a defined period or until deleted. Duration depends on the cookie’s purpose and the settings applied by Wix or another provider. We do not intentionally retain information longer than reasonably necessary.
8. Changes to this policy
We may update this policy if our website, technologies or legal requirements change. The latest version will be published with a revised effective date.
9. Contact us
Melvyn Potter
Founder, Owner and Managing Director
Potters Interiors Ltd
147 Whitehill Parade
Gravesend
Kent
DA12 5LS
Company Registration No.: 10592519
VAT No.: 262491500
Email: melvyn@pottersinteriors.co.uk