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Privacy Policy

Effective date: 7 August 2026

Potters Interiors Ltd (“Potters Interiors”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly. This policy explains what information we collect, why we need it, how we use and protect it, and the rights available to you under UK data protection law.

1. Who we are

Potters Interiors Ltd provides kitchen, bedroom and bathroom design, supply, installation and associated building services. We are the data controller responsible for the personal information described in this policy.

Potters Interiors Ltd
147 Whitehill Parade
Gravesend
Kent
DA12 5LS

Company Registration No.: 10592519
VAT No.: 262491500

Privacy contact: Melvyn Potter, Founder, Owner and Managing Director
Email: melvyn@pottersinteriors.co.uk

2. Our approach to personal information

We only collect and use information reasonably necessary to:

  • respond to enquiries and arrange appointments;

  • understand a customer’s requirements;

  • prepare designs and quotations;

  • supply products and complete installation or building work;

  • provide after-sales support;

  • process payments and maintain business records; and

  • meet our legal and regulatory responsibilities.

We do not sell personal information or intentionally disclose it to anyone for their own unrelated marketing purposes.

3. Information we may collect

Contact information

Your name, address, email address and telephone number.

Project information

Property details, measurements, design requirements, preferences, budget, plans, specifications, survey notes, photographs, quotations, orders, contracts and information about project progress or after-sales work.

Communications

Relevant emails, telephone notes, messages, appointment records, meeting notes and correspondence concerning quotations, projects, payments, complaints or warranties.

Payment and financial information

Invoices, payment records, transaction references, deposits, balances, credit notes and accounting information. We do not normally retain complete payment-card details.

Website and technical information

Wix and essential service providers may process limited technical information, including IP address, browser and device information, website activity, security information and cookie preferences. Please see our Cookie Policy.

4. How we obtain information

We normally receive information directly from you when you contact us, visit our showroom, request an appointment or quotation, place an order, make a payment or communicate with us during a project. We may occasionally receive relevant information from a joint homeowner, family member, contractor, architect or professional adviser involved in your project

5. How and why we use your information

Enquiries and quotations

We use your information to understand your requirements, arrange appointments, carry out surveys and prepare designs or quotations. Our lawful basis is taking steps at your request before entering into a contract or our legitimate interest in responding to genuine enquiries.

Providing our services

We use information to manage orders, prepare designs, supply products, arrange trades, complete work, take payments and provide after-sales support. Our lawful basis is performance of our contract with you.

Operating our business

We use relevant information for scheduling, project management, quality control, supplier communications, delivery coordination and resolving complaints. Our lawful basis is our legitimate interest in operating an efficient and responsible business.

Legal and financial records

We retain contracts, invoices, payment records and associated correspondence to comply with legal, taxation, insurance and accounting obligations and to protect our legal rights.

Photographs

We may take photographs to record surveys, existing conditions, installation progress, completed work, defects or remedial work. We will obtain permission before using identifiable photographs of a customer, home or project for advertising or promotional purposes.

6. Information required from you

Contact details, the property address and accurate project information may be necessary for us to prepare a quotation or perform a contract. Without them, we may be unable to provide the requested service.

7. Who we may share information with

Where reasonably necessary, information may be shared with our employees; installers and contractors; manufacturers, suppliers and distributors; delivery providers; specialist trades; banks and payment providers; accountants, insurers and professional advisers; website, email, cloud-storage and IT providers; warranty providers; and public authorities where required by law.

Only information reasonably required for the relevant task is provided. We do not sell or rent customer information.

8. Service providers and overseas processing

Our website is hosted by Wix. Other providers may support email, file storage, communications, payments, accounting and IT. Some providers may process information outside the United Kingdom. Where this happens, we expect an appropriate safeguard permitted under UK data protection law to be used.

9. How long we retain information

  • Enquiries that do not proceed: normally up to two years after the last meaningful contact.

  • Unsuccessful quotations and preliminary designs: normally up to two years after discussions end.

  • Customer and project records: normally six years after project completion.

  • Contracts, invoices and accounting records: normally six years from the end of the relevant financial year.

  • Warranty, complaint and legal records: for as long as reasonably required to manage the matter and meet applicable legal or warranty periods.

Information may be kept longer where required by law, taxation rules, insurance, a warranty or a legal claim. When no longer required, it will be securely deleted, destroyed or anonymised where reasonably practicable.

9. How long we retain information

  • Enquiries that do not proceed: normally up to two years after the last meaningful contact.

  • Unsuccessful quotations and preliminary designs: normally up to two years after discussions end.

  • Customer and project records: normally six years after project completion.

  • Contracts, invoices and accounting records: normally six years from the end of the relevant financial year.

  • Warranty, complaint and legal records: for as long as reasonably required to manage the matter and meet applicable legal or warranty periods.

Information may be kept longer where required by law, taxation rules, insurance, a warranty or a legal claim. When no longer required, it will be securely deleted, destroyed or anonymised where reasonably practicable.

10. Marketing

  • We do not sell customer information or provide it to other businesses for marketing. Communications about your enquiry, quotation, order, installation, payment or warranty are service communications. Any optional electronic marketing will include an appropriate choice and an easy way to unsubscribe.

11. Security

  • We use reasonable organisational and technical measures to protect personal information from unauthorised access, accidental loss, alteration, misuse and unauthorised disclosure. If a personal data breach occurs, we will investigate it and make any notifications required by law.

12. Your data-protection rights

  • Depending on the circumstances, you may have the right to request access, correction, deletion, restriction, objection or portability, and to withdraw consent where consent is the lawful basis. These rights are subject to legal conditions and exemptions.

  • To exercise a right, contact melvyn@pottersinteriors.co.uk. We may need to confirm your identity and will normally respond within one month.

Your right to object

  • You have the right to object where we process your personal information on the basis of our legitimate interests. We will stop the relevant processing unless we have compelling legitimate grounds to continue or the information is required for legal claims.

13. Complaints

  • Please contact us first if you have a concern. You also have the right to complain to the Information Commissioner’s Office:

  • Information Commissioner’s Office
    Wycliffe House
    Water Lane
    Wilmslow
    Cheshire
    SK9 5AF
    Telephone: 0303 123 1113
    Website: www.ico.org.uk

14. Children’s information

  • Our services are intended for adult homeowners and customers. We do not knowingly collect personal information directly from children through our website.

15. Changes to this policy

  • We may update this policy if our practices, services or legal obligations change. The latest version will be published with a revised effective date.

16. Contact us

  • Melvyn Potter
    Founder, Owner and Managing Director
    Potters Interiors Ltd
    147 Whitehill Parade
    Gravesend
    Kent
    DA12 5LS
    Email: melvyn@pottersinteriors.co.uk

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